Notice of Privacy Practices

1. Our Legal Duty & Pledge

New Britain Pharmacy is required by law to maintain the privacy of your protected health information (PHI), to provide you with this Notice of our legal duties and privacy practices with respect to PHI, and to notify affected individuals following a breach of unsecured protected health information under 45 CFR § 164.520.

2. How We May Use and Disclose Health Information

The following categories describe different ways that we use and disclose health information without your prior written authorization:

• For Treatment: We use your PHI to dispense prescription medications, consult with your prescribing physician or nurse practitioner, and review medications for harmful drug interactions or allergies.
• For Payment: We disclose your information to your health insurance provider, pharmacy benefit manager (PBM), Medicare, or Medicaid to verify eligibility and process prescription claims.
• For Health Care Operations: We use your records to evaluate staff performance, conduct quality improvement reviews, maintain audit logs, and comply with state board of pharmacy licensing requirements.
• Public Health & State Registries: We report mandatory immunization records to the Connecticut State Immunization Registry (CT WiZ) and report controlled substance dispensations to the Connecticut Prescription Monitoring Program (CPMP).

3. Your Health Information Rights

You have the following rights regarding health information we maintain about you:

• Right to Inspect and Copy: You may inspect and obtain an electronic copy of your prescription profile and billing records.
• Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your information.
• Right to Confidential Communications: You may request that we communicate with you at an alternative address or confidential telephone number.
• Right to an Accounting of Disclosures: You may request an accounting of disclosures made outside of treatment, payment, and health care operations.
• Right to a Paper Copy: You may request a printed paper copy of this notice at our counter at any time.

4. Questions & Privacy Complaints

If you believe your privacy rights have been violated, you may file a written complaint with our Pharmacy Privacy Officer or with the Secretary of the United States Department of Health and Human Services (HHS). We will never retaliate against you for filing a complaint.